Frequently Asked Questions

Everything you need to know about shopping with Mega Sport

What are the shipping options and delivery times?

We offer home delivery within 3-7 business days across the country. Standard shipping is free on orders over 299 NIS, while express options are available for selected regions.

How can I return an item purchased online?

You can return unused items in their original packaging within 30 days of purchase. Returns can be processed at any Mega Sport physical store or by coordinating a courier pickup through our customer service.

Are the products on the website authentic?

Yes, Mega Sport is an authorized retailer for all brands we carry, including Nike, Adidas, Puma, and Under Armour. All products are 100% authentic and come directly from the official importers.

Can I exchange an item for a different size?

Exchanges for size or color can be made at any of our branches nationwide, provided the item is in its original condition and you have the purchase receipt or order confirmation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Isracard, American Express), PayPal, and 'Buy Me' gift cards. Our checkout process is fully secured using SSL encryption.

How do I track my order status?

Once your order is dispatched, you will receive an SMS and an email containing a tracking link. You can also view your order status by logging into your personal account on our website.